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Shipping and Returns

ALL ORDERS SHIP FROM OAKVILLE, ONTARIO CANADA WITH NO ADDED DUTIES FOR CANADIAN CUSTOMERS!

 

We offer shipping to locations within Canada and mainland USA as follows:

CANADA:  via Canada Post Expedited Parcel Service

All Provinces - $12.00 flat rate shipping

Territories - $15.00 flat rate shipping

Delivery is usually 7-10 days but may take longer to the territories or remote locations.

 

USA: via Canada Post Expedited Parcel Service USA

All Orders - $25.00 flat rate shipping

Delivery is usually 10-14 days but may be delayed by customs clearance. Customers are responsible for any customs clearance charges and any applicable duties and taxes based on the actual value of the shipment.

Shipping rates are subject to change without prior notification.

Your signature may be required for delivery of your order. 

Please note: Customers are responsible for all shipping charges and related expenses resulting from incorrect address entry, refused delivery, or cancelling orders after the order has shipped. 

Your order was packed with great care and attention to detail. Any damages should be reported and claimed immediately to the carrier as well as contacting us at info@plainandsimplehome.com Wherever possible, please attach a picture of the damage for your records.

Returns resulting from an error on our part must be authorized by way of a Return Authorization number (RN #) which we will supply along with a return address.

Our site is aimed at customers who are familiar with the brands that we offer for sale. Due to the personal nature of these products and to ensure your safety, we do not accept returns or exchanges of any items. This is our guarantee to you that the items you have purchased are new, never previously sold, returned and re-sold. Please check your selection carefully prior to placing your order.